Is it easy to exchange items?

Totally. Just visit our self-service return portal linked above to select your new size or style and print your pre-paid shipping label and send your items back. Moreover, we always send your new items first so that you don’t have to wait!

Is it easy to return items and receive a refund?

Absolutely, our self-service return portal is super easy to use. It will only take you 2 minutes to complete the return process and print your pre-paid shipping label. Your refund will be automatically issued back to your original payment method within 10 days, hassle-free.

Can you clarify shipping costs?

Coobie covers the return shipping fees for exchanges and refunds initiated through our return portal. Exchange orders initiated through our return portal are also eligible for free shipping within the U.S.. Please note, the shipping fees on your original order are non-refundable.

How do I return or exchange a gift?

Not your taste? Not to worry. Visit our Returns Center and click the “Returning a gift?” link below the email entry box. Enter the order number and your email (don’t worry, your gifter won’t be notified) to initiate the return.

What is an instant Credit and how do I use it?

After you move through the steps on our Return Center, you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you don’t use the credit, your original payment method will be refunded as usual.