Frequently Asked Questions
Help Center / Exchange & Returns / 30 Day Fit Guarantee?
30 Day Fit Guarantee
At Coobie, we stand behind our products, therefore exchange and returns are free of charge for U.S. orders, however excluding AK/HI states.Try it on and let us know if you don't find the perfect fit. Within 30 days of your purchase, our team of fit experts will be happy to assist you, and set up an Free exchange or return for you. We simply ask that you keep the original product tag on the product, and make sure it's unworn, undamaged and sealed in the original zipper bag when shipped.
You can open a request of exchange or return from our return center here. Once your request is processed and approved, you will get an email with shipping label and guidelines.
Exchange is always the fastest way to get what you want. If you are exchanging an item, we will process and ship your new order via free standard shipping as soon as your exchange is initiated, so that you will get it as soon as possible.
If you are returning an item, you will get your refund back to your original payment funnel in 10 days, after we receive the returned item and confirm the conditions. You can also choose to return via store credit, whereas you can skip the wait time and get instant refunded with our E-gift card.
Items marked Final Sale, international and AK/HI states orders can not be exchanged or returned. Coobie is not responsible for any returned items that are not shipped via our return labels.
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