How can I get Free 2-Day Shipping?
We offer No Minimum Free Next-Day/2-Day Shipping to available US orders. Availability depends on your shipping address location and specific products and thus not always guaranteed. If an item is unavailable for Free 2-Day Shipping, you will receive a notification during checkout. You can choose to remove the item and get Free 2-Day Shipping or keep the item and get either Free 3-Day Shipping or Free 5-7 Day Standard Shipping for the whole order. Business Days are MON-FRI, excludes Holidays. We also ship to Canada with 3-5 Day DHL Express. Shop over $70 to get Free Shipping to Canada.
When will my order ship?
We always try our best to have your orders processed ASAP. We are offering Same Business Day Processing & Handling services. Business days are Monday-Friday, excluding public holidays.
How can I track my order?
You can find your order tracking number by logging into “My Account” on the upper right of your screen. Choose “My Orders” to view order number, date, amount, current status and most importantly, your tracking number. Once you have your tracking number, you can go to "Front Page" - "Need Help?" - "Track Order", fill in the tracking number and you can track your Coobie® fineness, all the way from our international factories to your door steps.
If you still have trouble finding your tracking info, please contact customer care at email@example.com
When will my back-ordered items ship?
We try our best to have everything in stock, but in the event that you have a back-order, please contact customer care at firstname.lastname@example.org for the estimated delivery date.
How can I check the status of my order?
You can find your order status by logging into “My Account” on the upper right of your screen. Choose “My Orders” to view order number, date, amount and current status of all your orders.