Returns & Exchanges

PERFECT FIT GUARANTEE
Not 100% satisfied? No worries we have you covered! All eligible exchanges and returns are absolutely free within 30 days of purchase, for a full refund to your original payment method within 10 days. Try Coobie risk-free with our Free Shipping & Returns.
How it works?

Something not quite right? Not a problem. Returns or exchanges are on us within 30 days of purchase —— no questions asked. Items marked ‘final sale’ and gift cards are indeed, final, and cannot be returned or exchanged. All else is fair game. If your item is damaged and your purchase date falls outside our standard return window, then please contact support@shopcoobie.com

How much do returns cost?

Exchanges and returns for U.S.-based orders are free, except AK/HI/APO/FPO/DPO addresses. For orders made outside of the U.S. we will refund your original form of payment less return shipping costs. For any questions, please contact support@shopcoobie.com.

How do I start a return?

It’s super, super easy. Visit our Return Center to start your return. You’ll need the email address associated with your purchase, or order number and shipping zip code — your choice. Next, you’ll receive step-by-step instructions and a prepaid shipping label, also sent to your email.

When will I get refunded for my return?
Your refund will be issued to your original payment method in 10 days after we receive your return at our warehouse.

Why wait? Check your inbox and use the Instant Credit to buy something new right away. We will ship your new order today.

Can I make an exchange?

Yes! For exchanges, simply follow the same steps outlined above and choose your preferred item after selecting the item you’ll be sending back.

Do I need to return the product in its original packaging?

Not at all. Ship your return back in your preferred packaging. We just ask that it’s shipped in a container that protects the merchandise so as to avoid damage in transit :)

Is an order slip required?

Nope! We have all the information we need, so long as your returned product still has its original tags intact and you use the shipping label we provide to you.

Where can I find my shipping label?

Once you start your return, you’ll receive step-by-step instructions and a return shipping label which we’ll also be sent to your email for easy access.

What should I do if I receive the wrong product?

Sorry about that! After starting your return, select ‘ received wrong item ’ under ‘reason for return’, and proceed through the exchange. Your preferred item will ship to you right away!

How long does it take to ship an exchange?

Exchanges ship instantly! We ship your exchange as soon as you request it - even before you send back your original item.

What is an instant Credit and how do I use it?

After you move through the steps on our Return Center , you’ll receive a temporary credit equal to the value of the returns you’re sending back. You can use this credit to make a new purchase, and it ships right away. If you don’t use the credit, your original payment method will be refunded as usual.

How do I return or exchange a gift?

Not your taste? Not to worry. Visit our Returns Center and click the “Returning a gift?” link below the email entry box. Enter the order number and your email (don’t worry, your gifter won’t be notified) to initiate the return.

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