Help Center
Discover the answers to your frequently asked questions at our one-stop FAQ hub.
Shopping
All questions regarding your shopping experience on the store and the payment process.
What is the status of my order?
To check your order status, simply log into your account and click "Order History."
When is my credit card charged?
Your credit card will be charged within 24 hours from the time you place your order.
Do I need to setup an account to place an order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information and check order history.
Shipping
Learn more about our latest shipping policies.
Do you offer free U.S. shipping?
We offer free shipping for orders over $35. A flat shipping rate of $5.99 will be applied for orders that don't meet the minimum.
Do you ship overseas?
Yes, we ship all over the world. Shipping cost of $9.99 will apply, and will be added at checkout. Duties and taxes are not included. For a limited time, enjoy free shipping for orders over $75.
When will I receive my order?
Once your order ships, you'll receive an email confirmation along with tracking information. Orders typically ship within 1-2 business days. Some items from your order may ship from our international fulfillment center and can take up to 10 days for final delivery.
Returns
Learn about our seamless return process for a stress-free shopping experience.
Do you offer free returns?
We hope you will love everything that you order from us but if something isn’t quite right, you can return the item(s) back to us within 30 days of your purchase, for a full refund. Initiate your returns, get free labels and check status at our self-service return center.
When will I get my refund?
Once we receive and inspect your returns, a refund will be issued back to your original form of payment within 5 days.
What do you do with returned products?
To maintain the highest standards of hygiene, we do not restock returned items. All of the gently worn products are donated to local shelters that we are working with.
Products & Offers
Unlock the knowledge about Coobie bras, size measuring and offers.
How do I wash my Coobie bras?
Remove pads before washing. Hand wash and hang-to-dry are recommended. For machine wash, use gentle mode and laundry bag with cold water.
How do I apply coupon codes and E-gift card codes?
Proceed to checkout page, find the box on the right side of the page reading" Gift card or discount code", enter your code and hit "Apply".
How do I determine my bra size?
For your band size, use your measuring tape to measure around your torso directly under your bust. Round to the nearest whole number.
For your bust size, keep the measuring tape around your back at hem level and measure across the fullest part of your chest, making sure to hold the measuring tape snugly against you and parallel to the ground. Do a few deep breaths to let the tape rest on its most comfortable position (not too loose).
Contact Us
Still couldn't find what you're looking for?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form.